Shipping Policy

At Chaorum.com, we understand that receiving your items quickly and safely is important to you. That’s why we’ve chosen UPS as our trusted shipping partner to deliver your purchases in a timely and secure manner. Below, you will find detailed information regarding our UPS shipping policy. Please read it carefully to understand how we handle shipping and what you can expect when you place an order with us.

Processing Times

Order Processing: Orders are processed during standard business hours, typically within 3-5 business days after the order is placed.

Business Days: Our shipping operations are Monday through Friday, excluding holidays.

Shipping Options

Chaorum.com offers the following UPS shipping options to cater to your needs:

• UPS Ground: Estimated delivery within 3-5 business days after processing.
• UPS 2nd Day Air: Guaranteed delivery within 2 business days after processing.
• UPS Next Day Air: Guaranteed delivery on the next business day after processing.

Shipping Charges

Shipping charges are determined based on the weight of the package and the destination. The total shipping cost will be calculated and displayed at checkout before the completion of your order.

Free Shipping: Chaorum.com may offer free UPS Ground shipping on qualifying orders or during promotional periods.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation with your UPS tracking number. You can use this number to track your package’s progress at www.ups.com.

Address Accuracy

Please ensure your shipping address is accurate and complete before submitting your order. Chaorum.com is not responsible for undelivered packages due to incorrect address information provided by the customer.

Signature Requirement

For the security of your items, a signature may be required for delivery on orders over a certain value or at the discretion of UPS.

International Shipping

Currently, Chaorum.com ships only to addresses within the United States. We do not offer international shipping at this time.

Damages and Lost Packages

If your order is lost or damaged in transit, please contact our customer service team for assistance. We will work with UPS to resolve the issue and ensure that you receive your items.

Returns and Exchanges

If you would like to return or exchange an item, please review the Chaorum.com return policy. Return shipping is the responsibility of the customer and must comply with our return guidelines.

Contact Customer Service

If you have any questions or concerns regarding your order’s shipping, please contact our Customer Service for assistance.

Email: [email protected]

Phone: [Enter Customer Service Phone Number]

Changes to Shipping Policy

Chaorum.com reserves the right to modify this shipping policy at any time. All changes will be posted on this page and are effective immediately.

Thank you for shopping with Chaorum.com. We are committed to providing you with exceptional service every step of the way.